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To make the return, the product must be in perfect condition, in its original packaging and with the manuals, accessories or promotional offers included in your case, and accompanied by proof of purchase or invoice.

Once the goods have been received in our warehouses and after proof of the status of the same, the refund of its value will be returned according to the payment method made by the customer. In case of payment in cash, the refund will be made by sending a check.

In any case, the return of defective products and wrong shipments will be accepted, and Renato santos cosmetics are responsible for the collection of the products whenever the customer communicates this circumstance within seven (7) days from the date of receipt of the shipment.

Renato Santos Cosmeticassumes the responsibility arising from the defects of origin or raw material of the purchased product and, if this is to be verified, the product will be exchanged or returned at no cost to the customer. The return of the product will not be accepted after use, or if it has been changed or modified.

Renato Santos Cosmetics is not responsible for deficiencies arising from misuse or negligence. The following products do not allow return unless they are in the original sealed packaging, are defective or have been shipped incorrectly:

Toiletries (beauty items, cosmetics, personal care, hair accessories).

For reasons of hygiene and nature of the product, the product is sealed from manufactures. If the plastic casing or protective cover of the product is opened, the consumer loses his right of free resolution of the supply contract, no longer accepting the return of the product.

Deficiencies caused by negligence, beating, misuse or improper handling are not included.

In problems that justify the use of the warranty, it will be decided to repair, replace the item or return in the terms legally established.

The Return will lose its value if:

If they modify, change or replace the products

Do not have proof that I have been purchased at the

To make use of the return and indispensable with the proof of purchase of the product.

To request an exchange or return, or for any further clarification, please contact us at our customer service line +351 910 995 899 or by sending an email to